Should we be counting the complaints?

Speakers: Alex Thevenin is the Co-owner/operator of AzRA.  Steven Foy is the General Manager of the Nantahala Outdoor Center. These whitewater outfitting veterans will discuss how they have approached such complaints or cases; how the nature of incidents and reporting them has been changing; and how they have gotten from ‘there to here’ in the manner by which they are addressing the prevalence of power imbalance in their workspaces and where they are on the path toward being terrific places to work.

Moderator: Risa Shimoda serves as the Executive Director of the River Management Society.

You may be a business owner or organization who competes for seasonal staff and high performing returnees to offer memorable river experiences, or a leader of seasonal crews who spend a compact summer river season working in remote locations and close quarters.  You may rely on several metrics and feedback loops to know if your…